University of Tennessee Athletics
GUEST SERVICES
Clear Bag Policy:
- Food City Center operates with a clear bag policy and stadium security regulations limit patrons to one clear plastic bag no larger than 12 inches by 6 inches by 12 inches or a one-gallon, clear, resealable plastic storage bag per person.
- Fans will also be allowed a small clutch purse not to exceed 4.5 inches by 6.5 inches. Wallets must also conform to this size requirement.
- No other bags will be allowed inside. All items, including clear bags and clutch purses, are subject to search at the gates. No items can be left or stored at the gates.
- Medically necessary items must be searched. Diaper bags are not a medically necessary item. All diaper bag supplies should be carried in a clear bag.
Metal Detectors:
- Walk-through metal detectors are in place and operational at all arena entrances for all events. Patrons are encouraged to bring only necessary items with them in order to ensure a smooth and timely entry. Please allow additional time for entry.
- The following items must be removed and placed in the bin prior to walking through the metal detectors: cellphone, camera, and other large metal objects.
- The following items may remain on-person or in pockets: watch, jewelry, wallet, belt, jacket, shoes, and coins.
Door Times:
Doors to Food City Center open 1 hour and 30 minutes prior to game time for Men's Basketball and 1 hour prior to game time for Women's Basketball and Volleyball. Doors for Concerts & Special Events vary per event. Please check the event listing for door times. Guests are encouraged to arrive early for easy access to seats and services.
Phone Numbers:
- Food City Center Arena Management Office: 865-974-0953
- Concerts & Special Events Tickets: 865-656-4444
- Tennessee Athletic Events: 865-656-1200
Restrooms:
Food City Center features an equal number of men's and women's restrooms which are located in four locations throughout the concourse.
First Aid:
First Aid Centers are located on the concourse behind Sections 115 and 127.
Paging:
The paging of guests in Food City Center is not permitted.
Re-Entry:
Food City Center has a no re-entry policy. There are NO passes out.
Alcohol Guidelines:
- Beer will be sold throughout Food City Center at concession stands and kiosks.
- Regardless of age, everyone will be required to produce a valid photo ID each time alcohol is purchased.
- Valid photo IDs include: valid driver’s license, military ID card, passport, or government-issued photo ID card.
- Individuals consuming alcohol must be able to present a valid photo ID at all times; patrons may be asked to show their ID away from the point of sale.
- You don’t just need to be at least 21 years old – you need to be able to prove it.
- A maximum of 2 alcoholic beverages may be sold per transaction.
- All alcoholic beverages will be poured into a clear cup.
- Alcohol Sales will be cut off at the following times:
- Concerts and Special Events: Service concludes no later than 30 minutes prior to the end of the show
- Men’s Basketball: Service concludes at the 12-minute mark of the 2nd half
- Women’s Basketball: Service concludes at the end of the 3rd quarter
- Other Sports: Service will conclude at a designated time no later than when 75% of the event’s regulation length is scheduled to be completed.
- Individuals will be ejected from the Arena and are subject to prosecution if they pass off beer to a minor, attempt to use a fake ID, or if they are intoxicated.
Smoking & Vaping:
The University of Tennessee, Knoxville is a smoke-free campus. Smoking is prohibited in the Arena and on all University Property. This includes inhaling, exhaling, burning, or carrying any lighted cigar, cigarette (including an electronic cigarette or similar device), pipe, or other lighted tobacco product, in any manner or in any form by any guest or employee. This prohibition includes smoking in private vehicles when parked or operated on University Property. There are no designated smoking or vaping areas at Food City Center.
Concessions:
There are a variety of permanent concession stands located in Food City Center, with additional portable locations set up during selected events. The Concession Menu offers an extensive variety of items at most events. The menu includes: Papa John’s Pizza, Bavarian Pretzels, Hot Dogs (All Beef and Smokey Cheddar), Hamburgers, Chicken Strips, Minute Maid Lemonade and Italian Ice, Premium Ice Cream, Nachos, Popcorn, Candy, Cotton Candy, Petro’s Chili and Chips, Moe’s, Great American Cookie, and Calhoun’s BBQ. We proudly serve Coca-Cola products and Dasani Water.
