University of Tennessee Athletics
BASKETBALL PAYMENT OPTIONS AND S.A.V.E.
Thank you for your continued support of the Vols and Lady Vols.
Please carefully review the five options listed below to indicate how any funds remaining in your AllVols.com account should be managed. To make the process as easy as possible, we've included a short How-To Video below, as well as included contact information for representatives who can assist you along the way. Once you click an option listed below, you will be prompted to login to AllVols.com to begin.
For questions related to the process of making a selection - you can reach us at:
- Ticket Office - 865-656-1200
- Ticket Sales Representatives - 865-946-7000
- Tennessee Fund - 865-974-1218
- Tennessee Fan Experience - 865-974-1734
- Online Chat Feature - CLICK HERE
OPTIONS FOR HOW TO MANAGE ANY FUNDS REMAINING IN YOUR ALLVOLS.COM ACCOUNT
OPTION 1: GIVE MY ALL
Donate ALL of your 2020 Ticket Renewal and Tennessee Fund gift to the S.A.V.E. initiative, which goes toward student-athlete academic and experience expenses.
Benefits:
- Five times (5x) the Tennessee Fund membership points on the gift portion to S.A.V.E. (5 points for every $100 donated).
- Lock in your 2021-2022 basketball season parking pass in the same location as 2020-2021.
- You must complete your 2021-2022 gift by March 1, 2021, maintaining the same giving level as 2020.
- Donations to S.A.V.E. are 100% philanthropic and are eligible for tax deductibility.
- PLEASE NOTE: If you have received 2020 Football Season Tickets, and you elect to opt out of the 2020-21 basketball season any payment option selections will be for the ticket cost only.
OPTION 2: FEED THE FLOOR
Rollover the 2020 Ticket Renewal cost to the 2021-2022 season, thereby completing your renewal for 2021 and donating your Tennessee Fund gift portion from 2020 to the S.A.V.E. initiative (a 2021 Tennessee Fund annual gift will need to be made prior to receiving 2021 tickets).
Benefits:
- Five times (5x) the Tennessee Fund membership points on the gift portion to S.A.V.E. (5 points for every $100 donated).
- Donations to S.A.V.E. are 100% philanthropic and are eligible for tax deductibility.
- PLEASE NOTE: If you have received 2020 Football Season Tickets, and you elect to opt out of the 2020-21 basketball season any payment option selections will be for the ticket cost only..
OPTION 3: SPARK THE SUMMITT
Rollover the 2020 Ticket Renewal and Tennessee Fund gift to the 2021 season, thereby completing your renewal for 2021 (including 2021 annual gift requirement).
Benefit:
- Double (2x) the Tennessee Fund membership points on the gift portion (2 points for every $100 donated).
- PLEASE NOTE: If you have received 2020 Football Season Tickets, and you elect to opt out of the 2020-21 basketball season any payment option selections will be for the ticket cost only.
OPTION 4: HOME SWEET HOME
Refund the 2020 Ticket Renewal cost and donating your Tennessee Fund gift portion from 2020 to the S.A.V.E. initiative (a 2021 Tennessee Fund annual gift will need to be made prior to receiving 2021 tickets).
- PLEASE NOTE: If you have received 2020 Football Season Tickets, and you elect to opt out of the 2020-21 basketball season any payment option selections will be for the ticket cost only.
OPTION 5: REFUND
Refund of both your 2020 Ticket Renewal and Tennessee Fund gift. Tennessee Fund donors who renew their membership by the donation deadline may retain their season tickets for 2021.
- PLEASE NOTE: If you have received 2020 Football Season Tickets, and you elect to opt out of the 2020-21 basketball season any payment option selections will be for the ticket cost only.
FAQ
HOW WILL MY DECISION AFFECT MY 2021-2022 TICKETS?
Regardless of decision to attend games or not attend games for this fall, everyone who purchased 2020-2021 season-tickets will retain their status as a season-ticket holder along with their initial seats when the 2021 renewal process begins.
HOW WILL GIFTS TO THE S.A.V.E. ACCOUNT BE USED BY TENNESSEE ATHLETICS?
Any gift to the Student-Athlete Volunteer Excellence Fund (S.A.V.E.) will be used to support the ongoing costs of our 600 student-athletes academic and athletic student experience. During this incredibly uncertain time, it is our goal to continue to fund our mission of providing Vol and Lady Vol student-athletes the same well rounded support system that allows them to achieve their educational goals while also training to compete in the toughest conference in the country – the SEC.
ARE MY OPTIONS DIFFERENT IF I HAVE A VOL OR LADY PASS?
The same options will apply to Vol and Lady Vol Pass Holders. Vol Pass holders can elect to donate to the S.A.V.E program, rollover the cost for the 2021 season or request a refund.
WHAT IF I PURCHASE SEATS THAT DO NOT REQUIRE A DONATION?
Those with season tickets that do not require a donation will have the option to donate the cost of their tickets to the S.A.V.E Program, rollover the cost for the 2021 season or request a refund.
WHEN WILL MY REFUND BE PROCESSED?
The Tennessee Athletic Ticket Office will process ticket refunds as requested. This includes parking payments on your account. If you paid by credit card and requested a refund of either/both your ticket or donation payment that refund may not be reflected on your credit card statement for up to 90 days. If you paid with cash/check/e-check and requested a refund, a physical check will be mailed to your address on file within six weeks. Please ensure that your address is correct. All donations to the University of Tennessee Athletics Department are handled by the Tennessee Fund office working in conjunction with the University of Tennessee Foundation. Please note that ticket charges and gift/donation charges are separate transactions and if a refund is requested will be refunded separately as well. Please allow up to 90 days for refund processing from the date of your request.
HOW WILL A REFUND AFFECT MY CONSECUTIVE YEARS OF GIVING?
If you request a refund related to your Tennessee Fund Annual Gift it will not negatively affect your consecutive years of giving points.
